Frequently Asked Questions

Everything you need to know about shopping with AJIVA. Can't find your answer? Contact our support team — we respond within 5–7 business hours.

About AJIVA

What is AJIVA?

AJIVA is a UAE-based fashion brand built around curated style for everyday luxury. We are launching with a collection of premium fashion jewellery, with more fashion categories on the way. Our vision is to bring together quality, style, and care — all in one place. If you have a question not answered below, our team is always happy to help.

Orders

How do I place an order?

Browse our collection, select the item you want, choose your size or variant if applicable, and click Add to Cart. When you're ready, proceed to checkout and follow the steps to complete your purchase. You'll receive an order confirmation email once your order is successfully placed.

Can I change or cancel my order after placing it?

Order changes or cancellations may be possible if your order has not yet been processed or dispatched. Please contact us as soon as possible after placing your order. Once an order has been shipped, we are unable to make changes. See our Returns & Refunds section below for next steps.

Will I receive an order confirmation?

Yes. A confirmation email is sent to the address you provided at checkout as soon as your order is placed. If you don't see it within a few minutes, please check your spam or junk folder. If you still can't find it, contact our support team and we'll resend it.

How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your delivery. We'll keep you updated every step of the way. If you haven't received tracking details within 7 business days of placing your order, please reach out to our support team.

Shipping

Do you deliver across the UAE?

Yes, we deliver to all emirates within the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. We currently focus on UAE delivery, with GCC and international shipping coming soon.

How long does delivery take within the UAE?

Standard UAE delivery typically takes 7–14 business days from dispatch. You'll receive a tracking link as soon as your order ships so you can follow its journey. Delivery times may vary slightly during public holidays.

How much does shipping cost?

We offer free shipping on orders above AED 149. For orders below this amount, a flat shipping fee of AED 25 applies. The exact amount is always shown before you confirm your order — no surprises at checkout.

Can I choose a specific delivery time or date?

At this time, we do not offer scheduled delivery slots. Orders are dispatched and delivered based on standard courier timelines. If you have a specific requirement, please contact us before placing your order and we will do our best to assist.

Payments

What payment methods do you accept?

We accept all major credit and debit cards including Visa and Mastercard, as well as Apple Pay and other methods shown at checkout. All transactions are processed securely and your card details are never stored on our servers.

Is it safe to pay online on your website?

Absolutely. Our website uses SSL encryption and payments are processed through a secure, PCI-compliant payment gateway. We never store your card details. Shop with confidence.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available for eligible UAE addresses. The COD option will appear at checkout if it is available for your location. If you have questions before ordering, feel free to contact our support team.

Jewellery Care

How should I care for my jewellery to keep it looking its best?

To maintain the appearance of your jewellery, avoid contact with water, perfumes, lotions, and cleaning products. Store each piece separately in a soft pouch or jewellery box to prevent scratching. Remove rings, necklaces, bracelets, and earrings before swimming, exercising, or sleeping to extend their lifespan.

Will the jewellery tarnish over time?

Fashion jewellery may show signs of tarnishing over time, especially with regular exposure to moisture, sweat, or chemicals. Proper storage and care can significantly slow this process. Keep pieces dry, store them in a cool and dry place, and clean them gently with a soft, dry cloth after wearing.

Product Information

What materials are your jewellery pieces made from?

Material details for each piece are listed on the individual product page. If you have a specific allergy or sensitivity to certain metals, we recommend reviewing the product description carefully or contacting us before purchasing.

Are your jewellery pieces suitable for sensitive skin?

Some of our pieces may be suitable for sensitive skin, but this varies by product and material. We recommend checking the material details on each product page. If you have known metal allergies, please contact us before purchasing so we can help you find a suitable option.

Do your rings and bracelets come in different sizes?

Where sizing options are available, they will be shown on the product page. If you are unsure of your size, refer to the size guide on the relevant product listing. If no size guide is available, please contact us and we will assist you.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and in its original packaging. Certain items may be excluded from returns for hygiene reasons, such as earrings. Please contact us to initiate a return.

How do I return an item?

To start a return, contact our support team within 14 days of receiving your order. Provide your order number and the reason for the return. We will guide you through the process. Return shipping costs may apply depending on the reason for the return.

When will I receive my refund?

Once we receive and inspect the returned item, we will process your refund within 7–14 business days. Refunds are issued to the original payment method used at checkout. You will be notified by email once your refund has been issued.

Contact & Support

How can I contact AJIVA customer support?

You can reach our customer support team via email at support@ajivafashion.com or through our Contact page. We aim to respond to all enquiries within 5–7 business hours. For urgent matters, please include your order number in your message so we can assist you as quickly as possible.