Shipping policy

AJIVA FASHION — AJIVA GLOBAL GENERAL TRADING LLC FZ
Last Updated: July 2026

1. SHIPPING DESTINATIONS

We currently ship to the following regions:

United Arab Emirates (UAE)

We reserve the right to restrict shipping to specific locations at our sole discretion, including areas that are inaccessible, restricted by courier partners, or subject to regulatory limitations.

2. ORDER PROCESSING TIME

Orders are processed within 1–3 business days after successful payment confirmation. Business days exclude weekends (Saturday–Sunday) and UAE public holidays.

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next available business day.

During peak periods, promotional events, or unforeseen circumstances, processing times may be extended. Customers will be notified where reasonably possible.

3. ESTIMATED DELIVERY TIMEFRAMES

The following are estimated delivery timeframes and are not guaranteed:

UAE: 2–5 business days from dispatch
GCC Countries: 5–10 business days from dispatch

Delivery timeframes are estimates only. Actual delivery may be affected by courier capacity, customs clearance, weather conditions, public holidays, remote locations, or other factors beyond our reasonable control. AJIVA GLOBAL GENERAL TRADING LLC FZ shall not be held liable for delays caused by such circumstances.

4. SHIPMENT TRACKING

Once your order has been dispatched, you will receive a shipping confirmation with tracking details via email or SMS (where available). Tracking information may take up to 24 hours to become active on the courier's system.

If you have not received tracking information within 5 business days of your order confirmation, please contact us at support@ajivafashion.com.

5. CUSTOMS, DUTIES & IMPORT TAXES

For shipments to GCC countries outside the UAE, the recipient is solely responsible for all customs duties, import taxes, VAT, and any clearance charges imposed by the destination country's authorities.

AJIVA GLOBAL GENERAL TRADING LLC FZ has no control over customs processes and cannot predict or guarantee customs clearance timelines. Customs-related delays are outside our control and do not qualify for shipping refunds.

Failure to pay applicable customs duties may result in the package being held, returned, or destroyed by customs authorities. In such cases, AJIVA FASHION shall not be liable for any loss of goods or associated costs.

6. FAILED DELIVERIES & RETURNED SHIPMENTS

If a delivery attempt fails due to an incorrect address, absence of the recipient, or refusal to accept the package, the courier may attempt redelivery or return the shipment to us.

In the event of a returned shipment due to customer error or refusal, re-shipping fees may apply. Original shipping charges are non-refundable.

7. LOST OR DAMAGED SHIPMENTS

If your order arrives damaged or is confirmed lost by the courier, please contact us within 48 hours of the delivery date (or expected delivery date) at support@ajivafashion.com with your order number and supporting evidence (photos where applicable).

We will work with the courier to investigate and resolve the matter. Resolution timelines depend on the courier's investigation process and are outside our direct control.

8. CASH ON DELIVERY (COD)

Cash on Delivery is available for eligible UAE locations. COD availability is subject to change and may be restricted for certain areas or customers at our discretion.

Repeated refusal of COD orders may result in suspension of COD privileges for the customer's account.