Refund policy

RETURN & REFUND POLICY

AJIVA FASHION

RETURN, REFUND & EXCHANGE POLICY

Last Updated: June 2026

Ajiva Fashion is operated by AJIVA GLOBAL GENERAL TRADING LLC FZ, Trade License No. 2645773.01, issued by Meydan Free Zone, Dubai, United Arab Emirates.

We are committed to providing quality fashion products and excellent customer service.

1. RETURN ELIGIBILITY

Customers may request a return within fourteen (14) calendar days from the date of delivery.

To qualify for a return:

• Item must be unused, unworn, unwashed, and in original condition.
• Original tags, labels, and packaging must be intact.
• Proof of purchase must be provided.

2. NON-RETURNABLE ITEMS

The following items cannot be returned:

• Sale, clearance, or promotional items.
• Gift cards or vouchers.
• Products damaged due to misuse, negligence, or improper handling.
• Any item showing signs of wear, washing, alteration, or use.

3. EXCHANGE POLICY

Exchanges are subject to product availability.

Customers may request a size exchange within fourteen (14) days of delivery. Shipping charges for exchanges may apply.

4. DAMAGED OR INCORRECT ITEMS

If you receive an incorrect, defective, or damaged item, notify us within forty-eight (48) hours of delivery with supporting photographs.

Upon verification, Ajiva Fashion will arrange replacement or refund at no additional cost.

5. REFUND PROCESS

Approved refunds will be processed within seven (7) to fourteen (14) business days after receipt and inspection of returned goods.

Refunds will be issued through the original payment method.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer after verification.

6. RETURN SHIPPING

Customers are responsible for return shipping charges unless the return is due to our error, defective merchandise, or incorrect shipment.

7. CONTACT

AJIVA GLOBAL GENERAL TRADING LLC FZ
Office 213 #05, Abu Saif Business Centre,
Al Qiadah, Deira, Dubai, UAE

Phone: +971 54 403 4567
Email: support@ajivafashion.com